I broke the little white part (see photos) of one hinge when I walked in the wrong direction against an opened door of a BILLY bookcase from IKEAI.
That's the damaged piece, a new piece and the hinge cover.
Could I buy the little white part? Or the entire hinge? Or a pair of hinges?
Checked the displays in IKEA.
Couldn’t find any BILLY bookcase or cupboard with frameless glass doors which use these hinges.
Photo shows upper hinge with white piece intact.
Checked with IKEA customer service.
They don’t sell the glass doors which came with these hinges, nor the hinges, any more.
A discontinued item.
Photo shows lower hinge without white piece which was broken and removed.
“But wait a minute and we’ll see if we can find that part.”
Photo shows door in closed position, but hinge wasn't holding door in closed position as white piece was missing.
And in a little while the young lady came out with “... only this. Looks like what you want. Our last one.”
No charge, you're welcome.
Photo shows upper hinge capped.
It seems IKEA keeps every bit and piece of anything that’s not sold, or from damaged unsellable items, and hold them as spare parts.
What a wonderful practice.
And what great service.
Photo shows lower hinge repaired (ie white piece replaced) and capped.
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